Frequently Asked Questions
Next Day Delivery - £3.95
All orders placed before 3pm, Monday to Friday, are despatched the same day. Orders placed after 3pm or on the weekend will be despatched on the next working day. We send out all our orders to be delivered on the next working day. At this busy time of year some deliveries may take longer to arrive.
For deliveries to the Highlands & Islands of Scotland, specifically the following postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, and ZE, and the Channel Islands your delivery will cost £14.95.
For deliveries to the Isles of Scilly, Isle of Man and Northern Ireland, specifically postcodes starting BT, IM and TR21-25 your delivery will cost you £18.95.
If you would like your shoes delivered on Saturday, when ordered on Friday by 2pm this will cost your standard delivery price plus an additional £15.95.
All prices are inclusive of VAT
All orders will be despatched as soon as all the items are available - subject to payment authorisation. We despatch orders Monday to Friday (excluding bank holidays).
Please Note. Where items on your order are out of stock the order will ship once all of the orders components become available. If you would rather not wait for the remainder to come in to stock, we advise that you place a separate order for these items.
To check your order status, just sign in to your account and click into order status.
- Order received means your order hasn't been processed yet.
- Order processing means your order could be at any point between the warehouse receiving it and despatching your goods.
- Despatched means your order has left our warehouse. You'll receive an email confirming despatch. Depending on our chosen carrier, you may receive a separate email from us that will detail how to track your order when it has left the warehouse.
- Cancelled means your order has been cancelled either by you or us.
Yes, as a general rule the courier will require a signature on delivery. We are currently using Parcel Force to deliver our shoes.
If you miss your delivery the driver will leave a card and it will indicate where they have left your goods for you to collect at your convenience, usually at your local Post Office.
If your goods have either been received as damaged or are missing please contact customer services immediately, either by emailing email@example.com or by calling us on 0844 811 8008.
If the goods are damaged we will need a proof of the damage, either by the item being returned to us, or in some cases an image sent via email. Our Customer Services team can advise you on the best course of action. Once we have verified the damage we can then rectify the situation.
We currently deliver to THE UK and its associated territories including:
We hope you're completely satisfied with any product purchased from Boat Shoes Store. If you do wish to return an item, we aim to make it as quick and convenient as possible.
Under Distance Selling Regulations you may cancel your order by returning any item up to 7 days from the day after delivery; however we have extended this for your convenience.
Any item may be returned for any reason up to 28 days from the date of despatch for a full refund (less postage costs) as long as it remains unused and in an ‘as new condition’ with all packaging and labels intact.
If you wish to return your shoes please email firstname.lastname@example.org quoting your order number and order date, the reason for returning your shoes, and we will send you a Royal Mail Free Returns label for you to print off and attach to your returning parcel.
- Fill out your reason(s) for return on the back of the delivery note
- Enclose the delivery note with the shoe box, and re-package the shoe box securely
- Attach the pre-paid Royal Mail Returns Label that we will send you and please obtain a certificate of postage from the Post Office
Unfortunately we cannot be responsible for items not received back with us unless a proof of postage receipt can be supplied (don’t send it with the goods, hang on to it just in case).
We aim to process refunds and exchanges the same day we receive them, however during busy periods this make take a couple of days. Please allow up to 14 days for refunds to be credited to your original payment method.
Goods returned after the date shown on your delivery note cannot be refunded.
For us to be able to refund the returned items, tags must not be removed from garments, all labels and original packaging must be present and the product in the condition you would expect to receive an 'as new product'.
To avoid delays in processing your return, please ensure that the delivery note is enclosed with your order is completed and returned with your parcel.
Please make sure goods are securely packaged to avoid damage in transit.
Yes of course, we will exchange items due to incorrect sizing as long as it is still in 'as new' condition.
When a replacement is required urgently, it is advisable to place a new order on the website for the correct replacement goods first. This ensures that the goods can be despatched with a minimum of delay in order to get them despatched to you promptly. You should then follow the normal returns procedure as above to return the original goods for refund.
We're sorry that in most circumstances it's not possible to make changes to your order once you've placed it.
If you'd like to add products to your order, please place a new order for these items.
If you need to change details of your delivery address, remove items from your order or cancel it completely, please contact our Customer Services team for advice on 0844 8118008 between 9am and 5pm, Monday to Friday, or email email@example.com . Please be ready to quote your order number and order date.
If your order has already been despatched or delivered, then you'll need to follow our Returns procedure in the event of any unwanted products.
In the unlikely event that something you have purchased from us is faulty when it arrives then we will be happy to replace it for you.
If an item becomes faulty after a period of time then please contact customer services before returning the item. If the fault is not as a result of normal wear & tear, we will either repair or replace the item at our discretion. The original date of purchase must be stated in the communication.
We will send you a free postage label so you don’t incur any additional costs.
In either of the above events please contact our customer services team on firstname.lastname@example.org or telephone 0844 811 8008 between 9am and 5pm Monday to Friday to arrange the return.